Return & Refund Policy

Return & Refund Policy

At My Choice Skincare, we strive to provide you with top-quality skincare products that meet your needs. However, if you need to return a product, please take a moment to review our Return and Refund Policy:

1. Returns:

In case you receive a damaged, defective, or incorrect item, please reach out to our customer support team within 14 days of receiving the product. at info@mychoiceskincare.com, kindly use the subject line "RETURN/REFUND PRODUCT"  We will guide you through the return process and provide detailed instructions on how to initiate the return.

2. Refunds:

Upon receiving and inspecting the returned item, we will promptly inform you about the approval or rejection of your refund. If your return is approved, the refund will be processed and credited back to your original payment method within a certain timeframe, as per your payment provider's policies.

3. Exchanges:

Should you receive a damaged or defective product and require an exchange for the same item, please get in touch with our customer support team within 14 days of receiving the product. We will provide you with comprehensive guidance on how to proceed with the exchange.

4. Non-Returnable Items:

Please note that specific items are non-returnable, including:

  • Products that have been significantly used, damaged, or altered.
  • Items acquired through promotions or as gifts with a purchase.

5. Shipping Costs:

You are responsible for covering the shipping costs associated with returning the item. These shipping costs are non-refundable.

6. Contact Us:

For any questions or concerns about our Return and Refund Policy, please reach out to our customer support team at info@mychoiceskincare.com. When contacting us, kindly use the subject line "RETURN/REFUND PRODUCT" to help us expedite your request.

Thank you for entrusting My Choice Skincare for your skincare needs. Your satisfaction is our priority, and we are committed to addressing any issues that may arise to ensure your skincare experience is exceptional.

Warm regards,

My Choice Skincare